1.OWNERSHIP OF THE WWW.XMARKETPLACE.US DOMAIN
The website www.xmarketplace.pt is owned by the Vila Franca De Xira City Council, headquartered at Praça Afonso De Alburquerque, 2 2600-093 Vila Franca de Xira with tax identification number 506614913.
2.OBJECT
These Terms of Use apply to visitors to the website www.xmarketplace.pt (hereinafter referred to as the User) and to any commercial transactions carried out by the Customer on this Marketplace.
Browsing the website, as well as purchasing any product on the Marketplace, implies acceptance of these Terms of Use by the User, which are subject to change without prior notice.
Any modifications will be posted on the website www.xmarketplace.co.uk and revisions to these Terms of Use will apply solely to orders placed after their posting on the website.
3.INFORMATION ABOUT CONTENT
The reproduction, transfer, distribution or storage of the content of the website www.xmarketplace.pt without prior written authorization granted by X-Marketplace is strictly prohibited for purposes other than personal use.
X-Marketplace reserves the right to modify the information and commercial offer presented at any time. These changes apply only to future orders and do not apply to orders in progress.
In the event of improper use of the xmarketplace.com domain for abusive purposes and without prior authorization, X-Marketplace will resort to the appropriate legal means.
X-Marketplace is not responsible for links on other websites.
X-Marketplace will not assume any responsibility for advertisements or campaigns that use the X-Marketplace brand in an illegitimate manner, reserving the right to resort to the appropriate legal means.
X-Marketplace will inform you through its communication channels whenever it becomes aware of any fraudulent actions or abusive use of its name or image by third parties.
If users are aware of any fraudulent activity, X-Marketplace recommends that they DO NOT CLICK on the associated links and DO NOT ACCESS any external website associated with this action.
The photographs presented on the website are illustrative and may differ slightly from the product to be purchased. X-Marketplace recommends that the Customer consult the product description in order to confirm the information on its characteristics.
If the information presented does not correspond to the actual characteristics of the product, the Customer has the right to terminate the purchase and sale contract under applicable legal terms.
The information and content present in the texts of the items presented on the website www.xmarketplace.pt are authored by the Sellers of the respective products.
All Products presented on the website www.xmarketplace.com.br are subject to stock availability. If for any reason any Product has an incorrect price, X-Marketplace will take the necessary measures to correct it and communicate it to the customer.
All contractual information, product information, email communications and sales formalization are written in Portuguese.
The Customer is free to exercise his/her rights with X-Marketplace, under applicable legal terms.
4.INTELLECTUAL AND INDUSTRIAL PROPERTY
All texts, works or images reproduced or presented on the website www.xmarketplace.pt are protected by copyright throughout the world.
Any total or partial reproduction of the website or its elements is strictly prohibited, subject to legal action against offenders.
The company names, brands or other distinctive signs presented on the website www.xmarketplace.pt are protected by industrial property laws. Its total or partial reproduction is strictly prohibited without written authorization from the owners. Products such as computer programs have specific usage rights, and the customer must respect the Conditions of Sale of these products, and X-Marketplace is not responsible for their improper use.
X-Marketplace uses third-party protected rights only with the authorization of their owners.
5. RESPONSIBILITIES AND CASES OF FORCE MAJEURE
All products available on the website www.xmarketplace.pt comply with Portuguese legislation.
X-Marketplace disclaims any liability in case of violation of the laws of the country of delivery of the order. It is the customer’s responsibility to check with local authorities the conditions of import or use of the products they wish to order.
X-Marketplace is not responsible for unforeseeable events or natural forces beyond human control, such as catastrophes, terrorist attacks, war or epidemics, which may make it impossible to fulfill commitments. Should such situations occur, X-Marketplace will take the necessary measures to inform customers about the circumstances and foreseeable consequences of this impossibility.
6. OBLIGATIONS OF CUSTOMERS AND USERS
The Customer and/or User undertakes to comply with and respect these Terms of Use, in particular:
X-Marketplace reserves the right to delete the account of any user who fails to comply with any of the aforementioned Obligations.
The customer is responsible for providing truthful information to X-Marketplace and undertakes to rectify any changes to the same as quickly as possible in their Account on the website www.xmarketplace.pt
X-Marketplace declines any responsibility for any delays or inability to process the order, particularly at the time of delivery, resulting from errors or insufficient data communicated by the Customer.
7.PRIVACY POLICY
Under Law No. 58/2019 of 8 August 2019 (which ensures the implementation, in the national legal system, of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter “GDPR”), the protection of natural persons is ensured with regard to the processing of personal data and the free movement thereof.
For more information, see our Privacy Policy.
8.COOKIE POLICY
Cookies are an integral part of Internet communication standards and are used to improve the efficiency and personalization of online interactions. Therefore, we recommend that you carefully read our Cookies Policy at this link.
9. PLACING ONLINE ORDERS
To make purchases on the website www.xmarketplace.pt, you must register as a Customer, creating an account.
After registering, you can add all the Products you wish to purchase to your virtual shopping cart, following all the purchase steps until successful completion.
X-Marketplace informs that the prices charged on www.xmarketplace.pt are exclusive to the store, valid only during the periods announced and applicable to orders placed in these periods, even if received later, and are subject to stock availability. Promotional campaigns have specific conditions and limited stock.
Validation of the purchase order implies that the Customer is aware of and agrees with the current Purchase Conditions, available for consultation on our website. The records maintained by X-Marketplace serve as proof of all transactions carried out between X-Marketplace and the Customer. It is X-Marketplace’s responsibility to archive the electronic document that formalizes the contract, keeping it accessible for purposes related to the commercial transactions carried out.
After completing your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can request that it be changed or that the purchase made be cancelled.
X-Marketplace accepts the following payment methods:
Invoices for orders placed are available from the moment they are sent and can be viewed in the Customer Account.
10. AVAILABILITY OF PRODUCTS
X-Marketplace starts processing an order after confirmation of payment made by the Customer.
During the checkout process, the Customer receives information about the expected shipping date, which can be 24 hours, 2 to 4 days, or 1 to 2 weeks. In addition to the estimated shipping period, you must consider the transportation time, which varies depending on the chosen carrier and the destination of the order.
X-Marketplace only makes shipments on business days, considering delivery dates as merely indicative.
Therefore, weekends and holidays are not counted towards the estimated delivery time of orders.
In the event that any of the ordered Products is not available, X-Marketplace will contact you to check the possibility of replenishing the stock or finding an alternative. Any change in delivery time or price will only be made with the customer’s consent.
If the product is completely out of stock, X-Marketplace may suggest an alternative of similar quality and price, requesting customer approval before proceeding.
If it is not possible to find alternatives or if the customer does not agree with the proposed changes, X-Marketplace will refund the amount paid within a maximum period of 14 days after notification of the cancellation.
Any delay in the shipment of items in relation to the dates indicated, which are only estimates, does not give the Customer the right to any type of compensation.
11. SHIPPING COSTS
Delivery methods and deadlines in effect can be confirmed during the checkout process and are calculated based on the destination country and weight. Shipping costs will be charged when purchasing the product.
The shipping time for an item is displayed when you select the desired shipping method.
12.CANCELLATIONS, EXCHANGES AND RETURNS
Under the Right of Withdrawal, as provided in Decree-Law No. 24/2014, of February 14, when purchasing an item on xmarketplace.pt, you have a period of 14 days from the receipt of the order to return it.
To proceed with the return, the following conditions must be met:
To initiate the return process, the Customer must contact the Seller directly using the contact information provided on the Seller’s page. Returns will not be accepted without prior contact from the Customer.
The following items are excluded from the Right of Withdrawal:
When exercising the right of withdrawal, the Customer is responsible for the full costs of returning the items.
The Customer must return the items within a maximum of 14 (fourteen) days, starting from the day they informed the Seller of the withdrawal from the contract.
After contacting the Seller and receiving return instructions, the customer may send the item to the address provided.
All items are inspected upon arrival and will only be accepted for exchange or return if they meet the return conditions.
The Seller reserves the right not to accept items that do not meet the return conditions.
In the event that damaged items are received, the Seller will arrange for their collection at the location specified by the Customer, provided it is within the same shipping area of the original order, at no cost to the Customer.
In the case of contract cancellation, the Customer will be refunded the payments made, including delivery costs (except for additional costs resulting from the choice of a shipping method other than the standard method), without undue delay and within a maximum of 14 (fourteen) days from the date the Seller is informed of the Customer’s decision to cancel the contract.
In order to expedite the refund process, in the case of payments made via Credit Card or Multibanco, it is necessary to provide an NIB/IBAN, and the refund will be processed through this method.
If the customer prefers another form of refund, they must contact the Seller within a maximum of 7 (seven) days from the date they informed their decision to cancel the contract.
X-Marketplace informs that the refund will only be processed after verifying the condition of the product.
The Customer may cancel their order up until the delivery of the items, with the right to a refund of the amount paid.
Failure to pay for the order within 24 hours after completion will result in its automatic cancellation.
In accordance with Decree-Law No. 7/2004 of January 7 (and its amendments under Decree-Law No. 62/2009, of March 10, and Law No. 46/2012, of August 29), related to electronic commerce, X-Marketplace reserves the right to unilaterally cancel the order whenever programming errors or any malfunction in X-Marketplace’s computers occur, as well as if the contractual offer reaches its destination in a distorted form and the error affects any essential element of the contract.
APPLICABLE LEGISLATION
All purchases made on the website www.xmarketplace.pt are subject to Portuguese legislation. Any conflict or discrepancy in the interpretation of the Terms of Use will be submitted to the competent Portuguese court.
If the Customer is outside Portugal, X-Marketplace informs that any legal process must be directed to the Portuguese courts.
14. ALTERNATIVE DISPUTE RESOLUTION
In the case of disputes initiated by a consumer against a supplier of goods or service provider due to purchase contracts or service agreements, the consumer can resolve the dispute through a Consumer Dispute Resolution Entity.
For more information, please visit the link.
These Terms of Use were last updated on [date] of [month] 2025.
